Terms & Conditions

Introduction

Welcome to www.sattwa.in, a web-site affiliated to Hermovick Foods Private Limited.

This website and related services are provided subject to your compliance with the terms and conditions set forth below. Please read these Terms and Conditions (collectively with "Privacy Policy") carefully before using www.sattwa.in (the "Site") and the features, content, applications or products offered by Hermovick Foods Private Limited (hereinafter referred to as "Sattwa", "Company", "we", "our" or "us") (together with the Site, the "Offerings"). These Terms & Conditions set forth the legally binding terms and conditions for your use of the Site and the Offerings.

By visiting our site and/ or purchasing/subscribing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms & Conditions", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content. These Terms & Conditions apply to all portions of this site, including the Privacy Statement.

Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Other Definitions

"Agreement" means the aforesaid terms and conditions;

"Sattwa " refers to the trade name Sattwa operating under Hermovick Foods Pvt Ltd; "Products" mean consumer items, inclusive of but not restricted to, Juices and other items as may be manufactured / sourced by Sattwa from time to time; "Offerings" mean all the products, packages, features, applications and the like provided by us, inclusive of but not restricted to, site functionalities, subscription and any other third party offerings. "Site" means the website maintained by Sattwa, www.sattwa.in on which all the Creations, Products and Reproductions shall be displayed for the benefit of the users of the website; "End User(s)" means any person, who may or may not have an account registered on the Site, who has logged on to the Site for the purpose of browsing and/or use of the features available thereon.

Governing Law

This Agreement is governed and construed in accordance with the Laws of Union of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Gurgaon, Haryana, India, in all disputes arising out of or relating to the use of the Offerings or the interpretation of any of the provision of this Agreement and/or any amendments or modification thereof for the time being and from time to time in force. Use of the Offerings is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

Membership Eligibility

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of this website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. We reserve the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to our notice or if it is discovered that you are under the age of 18 years.

Your Account and Registration Obligations

Post purchase of Products or Subscriptions, on registering with sattwa.in directly or through any authorized third parties as engaged by Sattwa, you become a registered member of sattwa.in and hold an account on the website which represents that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.

If you use the Website, you shall be responsible for maintaining the confidentiality of your user name and password and you shall be responsible for all activities that occur under your user name and password.

Your account and the information provided by you in relation thereto shall be governed by the Privacy Policy available on our Site. We will not be responsible for any misuse of account. Any account activity found violating the policies of sattwa.in will stand cancelled and may result in termination of your account/ membership.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. You must not transmit any worms or viruses or any code of a destructive nature.

Sattwa solely reserves the right to accept, reject and remove users from registrations on the website & related web assets without stating any reason thereof. We reserve the right to restrict access to some parts or all of this Website. We reserve the right to refuse service to anyone for any reason at any time.

Trademarks, logos and other content

The trademarks, logos and service marks displayed on sattwa.in are registered trademarks of Hermovick Foods Pvt Ltd., its affiliates and other respective third parties. Nothing contained on sattwa.in should be construed as granting any license or right to use any trademarks without the prior written permission of the website owner.

Sattwa does not permit copying or downloading of any kind of content (text, graphics, clip arts, icons, images, audio clips, videos or software) and these are solely owned by Hermovick Foods Private Limited. Any unauthorized use of the content of the website by you shall bring to an immediate end, any permissions granted to you by Sattwa & result in appropriate action at the sole option of the Company.

Unauthorized use of Sattwa may give rise to a claim for damages and/or regarded as a criminal offense resulting in appropriate legal action.

Incorporation by Reference

The Company's Privacy Policy, Product Descriptions, Returns and Refund Policy, Pricing Information and all such information and documents as are present on and updated to the Site from time to time shall form a part and parcel of these Terms and Conditions. In the event of any inconsistency hereof with the Terms & Conditions, the Terms & Conditions shall override.

Accuracy, errors, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated

Modification to the services and prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Indemnity

Sattwa.in, its officers, directors, shareholders, parents, subsidiaries, affiliates, employees, or joint venture partners are not liable to you for any incidental, indirect, consequential, special, punitive, or exemplary damages and/or costs of any kind, arising from your use of this website or your breach of these terms.

Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In any event the liability of sattwa.in, for any loss or damage caused to you, whether direct or indirect, shall not exceed the amounts already paid by you to the sattwa.in in relation to the purchase of Offerings through your Account. Sattwa will not be liable in any way for loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under this Contract by reason of any event or circumstance outside the reasonable control of sattwa.in, including (but not limited to), any strikes, industrial action, failure of power supplies or equipment, government action or Act of God. This limitation of liability section shall prevail over any conflicting or inconsistent provision contained in any of the documents comprising this Agreement.

We suggest you take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of destructive nature.

While availing any of the payment method/s offered by sattwa.in, sattwa.in is not responsible or takes no liability of any kind in respect to any loss or damage arising directly or indirectly to you out of the decline due to:

  1. Lack of authorization for any transaction/s, or
  2. Exceeding the pre-set limit mutually agreed by you and between your "Bank/s" and/or Service Provider/s, or
  3. Any payment issues arising out of the transaction, or
  4. Decline of transaction for any other reason/s.
Billing and Payment Method

We use a third-party payment processor (the "Payment Processor") to bill you through a payment account linked to your Account on the Offerings (your "Billing Account") for use of the Paid Offerings. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. We are not responsible for errors by the Payment Processor. By choosing to use Paid Offerings, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Paid Offerings in accordance with the applicable payment terms and you authorize us, through the Payment Processor, to charge your chosen payment provider (your "Payment Method"). You agree to make payments using that selected Payment Method. We reserve the right to correct any errors or mistakes that it makes even if it has already requested or received payment.

The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.

Recurring billing and subscription services

Some of the Paid Offerings, on this website include taking an "Auto-renewal" subscription. Unless you opt out of auto-renewal, which can be done by emailing or messaging our customer care team, any auto-renewal subscription services, ("Subscription Offerings"), you have signed up for will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional rate. Prior to every such auto renewal, you will be sent a message from our customer care team about the impending auto renewal. You can refuse the auto renewal by simply replying to that message. You can also change or resign your Subscription Service at any time. If you terminate a Subscription Service, you may use your subscription until the end of your then-current term; your subscription will not be renewed after your then-current term expires. All fees related to Subscription Offerings are fully earned upon payment.

Cancellation and refunds

While we will hate to lose you, we understand that in some cases you may want to change or cancel an ongoing subscription because of a variety of reasons. Please email us at   managesubscription@sattwa.in and we will get in touch with you. Please note that it may take us maximum of 2 days to enable the cancellation. On cancellation of the subscription, charges for the already delivered products (till such time as the delivery is stopped as per the communication) will be applied at the full price for those products (without any discounts or promotions that may have been applied during payments) and the remaining amount refunded back to your original method of payment. You will receive the refund credit within a month, depending on your bank/card issuer's policies.

Delivery policy and account information

We cannot commit any time fixed for delivery. The delivery of our products will be made typically between 6:00 am to 9:00 am of the date of delivery. It may get delayed on certain days due to extreme weather conditions or governmental regulatory activities.

While placing the order the customer shall provide the details including name of the customer, full address where juices need to be delivered (including flat no./house no., building name, name of road, and sector/locality name), contact number and email address.

After the order is accepted by us, a confirmation email will be sent to the customer. The delivery will be made on the shipping address mentioned at the time of placing the order. The consignment will not be redirected/redelivered to any other address at any circumstances. Our delivery agent will attempt delivery of the products once. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery attempt will be made.

User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms & Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. You agree to defend and indemnify us from any claims, damages, or costs arising from any submission received by us from you.

Termination

We may terminate your access to all or any part of the Offerings at any time, with or without cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of all information associated with your membership. If you wish to terminate your Account, you may do so by following the instructions on the Site or through the Offerings. All provisions of these Terms & Conditions which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability

Changes to terms and conditions

You can review the most current version of the Terms & Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.