Privacy Policy

Introduction

At Sattwa, we value the trust you have placed in us and are committed to protecting your privacy. We use the information collected from you to fulfil your orders and ensure that you have a personalized online experience.

This Privacy Policy describes the policies and procedures of Hermovick Foods Pvt Ltd (hereinafter referred to as "Sattwa", "Company", "we", "our" or "us") on the collection, use and disclosure of your information on www.sattwa.in (the "Site") and the services, features, content, applications, and products we offer (collectively with the Site, the "Offerings"). This Privacy policy is subject to the Terms and Conditions available on our Site and in the event of any inconsistency hereof with the Terms & Conditions, the Terms & Conditions shall override.

This Privacy Policy covers the treatment of personally identifiable information ("Personal Information") gathered when you are using or accessing the Offerings. This Privacy Policy also covers our treatment of any Personal Information that our business partners share with us or that we share with our business partners.

Overview of information we collect and how we use that information

When you use our Offerings, we collect and store your personal information which is provided by you from time to time. We receive information about you from various sources, including:

(i) If you register for the Site and the Offerings, through your user account on the Offerings (your "Account");

(ii) Your use of the Offerings generally;

(iii) From third party websites and services.

Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Offerings to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

The information we gather enables us to personalize, improve and continue to operate the Offerings in an efficient and optimized manner. In connection with certain aspects of the Offerings, we may request, collect and/or display some of your Personal Information on a need basis.

When you create an Account, you will provide information that could be Personal Information, such as your username, password, name, contact number, address and email address. You acknowledge that this information may be personal to you, and by creating an account on the Offerings and providing Personal Information to us, you allow others, including us, to identify you and therefore may not be anonymous. This personal information allows us to process and complete your orders, and to notify you of your order status. We may use your contact information to send you information about our Offerings, but only rarely when we feel such information is important. We may also automatically receive and record information from your web browser when you interact with the Offerings, including your IP address and cookie information. This information is used for fighting spam/malware and also to facilitate collection of data concerning your interaction with the Offerings (e.g., what links you have clicked on).

We may receive a confirmation when you open an email from us. We use this confirmation to improve our customer service.

Registered users may also have some of the information about their activity on and through the Offerings associated with their Accounts in order to ensure continued customer service. Unregistered users will not have this association.

Financial Information

We do not currently collect financial information, such as your payment method (valid credit card number, type, expiration date or other financial information); that information is collected and stored by the concerned third party payment processing company (the "Payment Processor"), and use and storage of that information is governed by the Payment Processor's applicable terms of service and privacy policy. We undertake no responsibility for the safekeeping of such information and shall not be liable for any disclosure, use, display or any other utilization of such information, whether direct or indirect, provided by you to third party payment processing companies.

However, we may from time to time request and receive some of your financial information from our Payment Processor for the purposes of completing transactions you have initiated through the Offerings, enrolling you in discount, rebate, and other programs in which you elect to participate, protecting against or identifying possible fraudulent transactions, and otherwise as needed to manage our business.

Information shared with Agents and Third parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and the data is used only for the activities we have asked them to perform. However, non-personally identifiable information including statistical data may be provided to other parties for marketing, advertising, research or other uses.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Information disclosed pursuant to Business Transfers

In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information as set forth in this policy.

Information Disclosed for Our Protection and Protection of Others

We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to

(i) satisfy any applicable law, regulation, legal process, to satisfy orders of courts, tribunals, authorities, or the like and/or governmental request,

(ii) enforce our Terms and Conditions, including investigation of potential violations hereof,

(iii) detect, prevent, or otherwise address fraud, security or technical issues,

(iv) respond to user support requests, or

(v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

Security of End User Information

Your Account information will be protected by a password for your privacy and security. You need to prevent unauthorized access to your Account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your Account.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We seek to protect Account information to ensure that it is kept private; however, we cannot guarantee the security of any Account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. We otherwise store all of our information, including your IP address information, using industry- standard techniques. We do not guarantee or warrant that such techniques will prevent unauthorized access to information about you that we store, Personal Information or otherwise.

Account deletion

Should you ever decide to delete your Account, you may do so by emailing our support team. If you terminate your Account, any association between your Account and information we store will no longer be accessible through your Account. However, given the nature of sharing on the Offerings, any public activity on your Account prior to deletion will remain stored on our servers and will remain accessible to the public.

Your Consent

When you use this site and the Offerings, you are consenting to the collection, transfer, analysis, storage, disclosure and other uses of your information as described in this Privacy Policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. A user is bound by any changes to the Privacy Policy when he or she uses the Offerings after such changes have been first posted.

Questions and Grievances

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at info@sattwa.in.